Free delivery within the EU
Our prices include delivery to all EU countries. Exceptions: we do not deliver to Greece, Cyprus and Malta, and in Portugal only to the mainland (not to the Azores and Madeira). Delivery to the Balearic Islands, the Canary Islands, Ceuta, Melilla, Sicily and Sardinia is free as well.
Ordering for Christmas
- Netherlands and Belgium: order before Friday 18 December, 12:00, and we expect to deliver your order by Wednesday 23 December at the latest.
- Other EU countries: order before Friday 11 December, 12:00, and we expect to deliver your order by Tuesday 22 December at the latest.
This applies to products in stock. During the busy December weeks, carriers may occasionally need a little more time.
Delivery times
- In-stock products to the Netherlands and Belgium: 1–3 working days.
- Large equipment (power stations, pilates, rowing and ski trainers and dumbbell sets) to the Netherlands and Belgium: 2–3 working days.
- In-stock products to other European countries: 2–7 working days.
- Orders placed before 12:00 are shipped the same working day if the products are in stock.
Delivery times are estimates. The current stock or pre-order status on the product page is decisive.
Delivery of large and heavy products
Delivery is to the first door, in accordance with the carrier's conditions and accessibility requirements. For large orders, the carrier sends tracking information by email and normally calls on the day of delivery. This may vary by carrier, so keep a close eye on the tracking information.
Assembly
Assembly is not included and is not carried out by PH Fitness. Large products come with a manual and, where available, a video manual.
Collection
Collection is by appointment only, Monday to Friday 09:30–17:00, at:
PH Fitness
Zürichstraat 20
6135 LP Sittard
the Netherlands
Noorderpoort 33 in Venlo is only the registered address of Physical Sports Group B.V. and not a visiting, collection or return address.
Damage or missing parts
Report visible damage or missing parts within 48 hours of receipt via support@phfitness.nl. Include your order number and clear photos so that PH Fitness can assess the report quickly. This reporting period does not affect your statutory rights.